Resume

Resume Highlights

Friends, I have been working in the industry for a loooonnng time. Going into detail on every role would probably bore you to tears…so here is a summary of my experience.

Methodologies

I have extensive (exhaustive feels perhaps more descriptive for a number of reasons…) experience across the full range of user experience activities, with an emphasis on research and information architecture. While not a complete list by any means, these are the methodologies I rely on most consistently.

DISCOVERY WORKSHOPS
USER RESEARCH & ANALYSIS
PERSONAS/USER ARCHETYPES
EXPERIENCE MAPPING
DATA & CONTENT MODELING
OBJECT-ORIENTED UX

WORKFLOWS
PRESUMPTIVE DESIGN
PARTICIPATORY DESIGN
WIREFRAMING
PROTOTYPING
USABILITY TESTING

Platform & Process Agnostic

I have experience designing and delivering solutions for:

SaaS
NATIVE MOBILE
RESPONSIVE WEB
ACCESSIBILITY
DESIGN SYSTEMS

And I have worked with teams that use Lean, Agile, Waterfall, and a combination of approaches. 

Work History

Curious Red, LLC, Founder & Principal

November 2017 - Present

Providing a holistic approach to product, service, and organizational design. Helping organizations build deep understanding and competency in user-centered design principles, and nurture self-awareness, curiosity, and empathy.

Infor, Principal at Hook & Loop

December 2012-november 2017

Directly involved in evolving the corporate UX practice from an initial team of four designers to a team of over fifty designers, researchers, developers, and product managers. Established and articulated design best practices for the organization, led and coached cross-functional teams from discovery through delivery, managed and facilitated collaborative projects with high profile customers, and influenced the corporate experience strategy.

Infor, Senior UX Designer/UX Manager

June 2006-December 2012

Unified and elevated user experience in an evolving organization. Moved from designing product experience in the Supply Chain group to managing UX efforts across the organization. Created platform-agnostic design systems, introduced user-centered methodologies to product teams, and led high impact design projects.

And There's More...

In addition to my work in UX, I also have experience in content strategy, instructional design, and technical writing. 

Professional Involvement

Lades that UX, Grand Rapids Chapter

Local Leader, Meeting Facilitator

IxDA, Grand Rapids Chapter

Advisor, Meeting Facilitator, Speaker (October 2015, October 2017)

Information Architecture Institute

Mentor, Member, Speaker (IA Summit 2017, World IA Day NYC 2018, IA Summit 2018)

MidWest UX Conference

2018 Advisory Board, Speaker (2016, 2017, 2018)

others

Regular speaker at local, regional, and international UX events.

Education

MA, English Literature, purdue university

BA, English & Philosophy, Calvin College